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Privacy Policy

Last updated: 31/05/2026

This Privacy Policy explains how DETOUR MEDIA PTY LTD – THE DETOUR (ABN 58 697 293 057) (“we”, “us”, “our”) collects, uses, discloses, and stores personal information when you visit https://www.thedetour.online/, join our mailing list, interact with our content, or purchase from our online store.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1) What personal information we collect

Depending on how you interact with us, we may collect:

• Identity & contact details: name, email address, phone number, billing/shipping address.

• Order information: items purchased, order history, delivery details, customer notes.

• Payment information: payment status and transaction details. We do not store full card details; payments are processed by our payment providers.

• Account/community details: if you create an account or join Club Detour (where applicable).

• Communications: messages you send us (email, forms), and our replies.

• Technical & usage data: IP address, device/browser info, pages viewed, referral links, cookies and similar technologies.

 

2) How we collect personal information

We collect information when you:

• place an order or attempt a checkout,

• subscribe to emails/SMS (if enabled),

• fill out a form, contact us, or interact with our site,

• browse our site (via cookies/analytics tools).

 

3) Why we collect and use personal information

We use personal information to:

• process orders (fulfilment, shipping, customer service, and handling issues where required by law),

• provide and improve our website, content, and services,

• communicate with you about orders, enquiries, and support,

• send marketing (only where you’ve opted in, and you can opt out anytime),

• prevent fraud and secure our services,

• comply with legal obligations and enforce our terms.

 

4) Marketing communications

If you opt in, we may send you updates about content, products, events, and offers. You can unsubscribe anytime using the link in our emails or by contacting us at info@thedetour.online.

 

5) Sharing your information

We may share personal information with trusted third parties only as needed to run our business, such as:

• website and eCommerce platform providers (including Wix and its services),

• payment processors (to process payments),

• shipping and fulfilment partners (to deliver orders),

• email/SMS providers (if you opt in),

• analytics and security providers (to understand site performance and protect against misuse),

• professional advisers (legal/accounting) and regulators where required.

We do not sell your personal information.

 

6) International data transfers

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

 

7) Cookies and analytics

We use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our site. You can manage cookies through your browser settings (note: disabling cookies may affect site functionality).

 

8) Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We keep personal information only as long as needed for the purposes described above (including legal, accounting, and reporting requirements).

 

9) Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting info@thedetour.online.

 

10) Complaints

If you have a privacy concern or complaint, contact us and we’ll respond as soon as reasonably possible. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

 

11) Contact us

DETOUR MEDIA PTY LTD – THE DETOUR (ABN 58 697 293 057) Email: info@thedetour.online Phone: 0418 577 769 Location: Australia